TRAVEL TIME
Based on location travel time might apply. Contact our reservation’s hotline for details.
AIRPORT TRANSFERS
Rates provided are for pickups and drop-offs with no stops in between and in addition to tolls and parking. Wait time will be charged for airport pickup that exceeds the grace period. (See details below).
CANCELLATION FEE
Cancellations for airport pickups must be made at least 4 hours prior to pick-up time. Cancellations for As Directed / Roadshows / Hourly and Sprinter jobs must be made 12 hours prior to pick-up time. Mini Coaches must be cancelled 72 hours in advance and Buses must be cancelled one week in advance. Wedding events and Luxury Vehicles must be cancelled two weeks in advance. Reservations not cancelled on time will be charged accordingly to the reservation details. A cancellation confirmation will be emailed to confirm the cancellation but It is the client’s responsibility to follow up with our office to confirm such cancellation.
GRACE TIME
The included period is as follows: Domestic Flights pickups 45 min. International Flights pickups 45 min. Any other type of reservation 30 min.
ADDITIONAL STOPS
Jobs scheduled as a transfer (point A to point B) or airport pick-ups do not include any stops. If the passenger requests to stop prior to the final destination there will be a $20.00 charge per stop with a 15 min wait time per each stop (this does not apply to Road Shows, Hourly, or As Directed reservations).
SURCHARGES
All NYC trips have a 2.5% TLC charge. Baby car seat/booster seat is $20.00 per request. An 8% Gas surcharge, 8.88% tax, and 20% gratuity will be applied to all reservations. For inside airport pick-ups, there will be parking charges subject to parking time and airport location. Tolls are not included and will be calculated and charged after the trip based on the route.
METHODS OF PAYMENT
We accept all major credit cards, corporate checks, and bank wire transfers (corporations only).
BILLING
Billing is done on daily basis. All transfer (point A to point B) reservations will be charged 3 hours prior to the pick-up time. A corporate/personal credit card is required to have on file for all accounts. In the event that an invoice is not satisfied within 30 days, a late fee of 3% will be added to the pending invoice balance. Please note that all payments via credit cards are subject to a 3.5% surcharge.
DAMAGES
Damages to any part of the vehicle made by the customer will be charged to the customer’s account accordingly.
FLEET
Cadillac XTS, Suburban & Escalade SUVs, Mercedes Benz Limousine & Executive Sprinters that seat up to 14 passengers. All of our fleet is 2019 or newer. Our vehicles are equipped with complimentary WIFI, water, hand sanitizer, disposable masks, and gloves, disinfecting products, first aid kit, sweets, cellphone/tablet chargers, extra-large umbrellas, travel size sewing kit, and more. Our vehicles are disinfected after each ride and fogged every night upon arrival to our lot.
TRANSPORTATION SERVICE
Chauffeurs of New York Inc. strives to deliver the highest quality of service to our clients and is a full-service transportation company, specializing in all aspects of transportation including Road Shows, major airports transfer as well as private airports, as directed jobs, birthday celebrations, weddings and more. Please note that Chauffeurs of New York Inc., and/or any of its Vendors, Subcontractors, Affiliates, Employees, Officers, or Directors assumes no liability or responsibility for any lost or misplaced personal property or any other item left in any of the vehicles. In no event will Chauffeurs of New York Inc., or any of its Vendors, Subcontractors, Affiliates, Employees, Officers or Directors be liable or responsible for damages caused by delay or failure to perform, in full or in part, any of its obligations in connection with our Services, provided that there is due diligence in attempted performance under the circumstances and that such delay or failure is due to fire, earthquake, unusually severe weather, strikes, government-sanctioned embargo, flood, an act of God, an act of war or terrorism, an act of any public authority or sovereign government, civil disorder, delay or destruction caused by the public carrier, traffic, heavy traffic, delay flights, early flights, street closures, accidents, flat tires, mechanical issues, sickness, or any other circumstances substantially beyond the control of Chauffeurs of New York Inc. and/or any of its Vendors, Subcontractors, Affiliates, Employees, Officers or Directors.
